Support
Microsoft software available for monthly rental.
Reap the benefits of advanced email and internet while someone else deals with setup and technical support. Even better, you pay by the month and only for what you use.
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MotiveSupport
MotiveHosting provide bespoke managed dedicated server solutions for customers who need the performance, reliability, control and security benefits of a dedicated server without the day-to-day maintenance, management hassles and the need for 24/7, resilient Internet connectivity.
We source high quality hardware from proven manufacturers to ensure reliability and compatibility with your application. As a minimum specification, all servers are provided with hardware-mirrored hot-swap drives (RAID 10) and base components that allow upgrades to your server with minimal downtime and expense.
MotiveHosting will provide all of the on-going maintenance and support, ensuring your hosting requirements or business critical systems are available and performing effectively 24/7. This is a vital service for some clients, but we are equally aware that one-size doesn’t fit all and consequently we offer a tiered level of service.
Business Class
- Ideal for standard hosting and email services for clients who run a typical 9-5, Mon to Fri business.
- 24/7 Email support.
- 7 a.m. to 7 p.m., Monday to Friday, excluding bank holidays, direct telephone support to the data
centre support engineers. - Out of hours support via our 24/7 call centre
- Standard server maintenance (see next page)
- All data is backed up daily and retained for 7 days. You may request a restore from the tapes up
to once per month, any additional data re stores will be charged at the prevailing hourly rate.
Enterprise Class
- Ideal for business critical or 24/7 ecommerce hosting services requiring 24/7 support. (This excludes any software development /application support)
- All the features of the Business Class support package
- Enhanced server maintenance (see next page)
- All calls received by the call centre will be logged and escalated to a duty engineer for response
within 4 hours - All data is additionally backed up to near-line hard drives. You may request a restore from the
tapes up to 5 times per month, any additional data restores will be charged at the prevailing
hourly rate
Dynamic Class
- Ideal for business critical or 24/7 ecommerce hosting services who require 24/7 support with escalation to software development/application support
- All the features of the Enterprise Class support package
- Bespoke server maintenance (see next page)
- All calls received by the call centre will be logged and escalated to a duty engineer for response
within 4 hours, if the issue is identified to be the application then the call is escalated to a duty
software engineer - All data is streamed offsite daily and encrypted either to one of our remote data stores or to
another location of your choice (Note there may be an additional one-off set up fee).
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